Shipping policy

Shipping Policy

Effective Date: 10-08-2025
Last Updated: 10-08-2025

At Moja Rowa, we are committed to delivering your order as quickly and safely as possible. This policy outlines our shipping terms, delivery times, and related information.

1. Shipping Destinations

We ship worldwide. Our primary markets are Europe, but we also deliver to North America, Asia, Oceania, and other regions.

2. Processing Times

  • Orders are typically processed within 2 business days (Monday–Friday, excluding public holidays) after payment is received.
  • Orders placed on weekends or holidays will be processed on the next business day.

3. Delivery Times

Estimated delivery times from the date of dispatch when shipping from Italy using DHL or UPS:

Express Services (DHL Express / UPS Saver or Express)

  • Europe: 1 business day
  • North America: 2 business days
  • Asia & Oceania: 2 business days
  • Rest of the world: 3+ business days (depending on destination)

Economy Services (DHL eCommerce / UPS Expedited)

  • Europe: 4–8 business days
  • North America: 8–14 business days
  • Asia & Oceania: 8–14 business days
  • Rest of the world: 8–14 business days

Delivery times are estimates and may be affected by customs, local postal services, weather conditions, or other factors beyond our control.

4. Shipping Costs

  • Shipping costs vary based on destination, weight, and shipping method.
  • Exact shipping charges will be calculated at checkout.
  • From time to time, we may offer free shipping promotions — these will be clearly indicated on our Website.

 

5. Order Tracking

·       Once your order has been shipped, you will receive a confirmation email with tracking information (if applicable to the selected shipping method).

6. Customs, Duties & Taxes

  • International customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
  • We are not responsible for delays caused by customs processing.

7. Failed Deliveries & Incorrect Addresses

  • Please ensure your shipping address is accurate at checkout.
  • If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for reshipping costs.

8. Lost or Damaged Packages

  • If your package is lost in transit or arrives damaged, please contact us at ciao@mojarowa.com with your order details and photos (if applicable).
  • We will work with the carrier to resolve the issue.

9. Contact Us

·       For any shipping-related questions, contact us at:

·       Moja Rowa
Email: ciao@mojarowa.com

Website: https://mojarowa.com